Live chat support team answers queries of customers or offers customer support. When a user has a question, he or she wants it to be answered immediately. During a live chat session, the team respond to people in real-time. Suppose, your business is located in Europe and many of your customers are from California. If you want to provide chat support in different parts of the world, outsourcing will be more economical than hiring staff for 24-hours. Startups choose to outsource live chat support due to plenty of reasons and some of them are outlined below:
Brings more conversions – One of the most obvious reasons to use live chat is improving customer service. Studies show that 53% of customers prefer a chat session for solving their issues other than relying on other channels, such as emails or telephones. By utilising this, you can build a reliable channel of communication between your brand and customers, ultimately, boosting the conversion rate and sales.
Fetches more online reviews – A lot of negative reviews on social media platforms reduces when visitors receive proactive customer service. Live chat is arguably the best method that helps in assisting the helpless and frustrated customers. An individual who receives guidance from the chat team is more likely to give positive reviews about your newly established business.
Reduces bounce rates – Outsource live chat support is extremely helpful in case of an e-commerce business. Curious visitors often look for an active chat member to guide them regarding a product before purchasing. When a chat box pops up on the screen, it engages the visitors in a conversation. This also encourages them to explore the site, learning about the special deals.
If you have a startup firm and want to enjoy the above benefits, reach out to an IT team offering live chat support.
